Privacy Notice

Who we are

PVL Electrics is a domestic and commercial electrical services business based in Saintfield, County Down, Northern Ireland. We are the data controller responsible for the personal information you share with us through this website.

If you have any questions about this notice or how we handle your personal information, you can contact us using the details below:

• Phone: 07378 603550
• Email: info@paulvanlienden.com
• Location: Saintfield, County Down, Northern Ireland

What personal information we collect

We only collect the personal information you choose to share with us, typically through the contact and quote request forms on this website, by phone, or by email. This may include:

• Your name
• Your contact details (phone number and email address)
• Your location or address (so we can assess your enquiry)
• Details of the electrical work you need, including any photographs you upload or send us
• Any information you include in a message or conversation with us

We do not ask for or store sensitive personal data such as payment card details through this website.

Why we collect your information

We collect and use your personal information for the following purposes, which form the basis on which we process it:

• To respond to your enquiry and provide a quote: we use your contact details and the information you provide about the work required to assess, quote for, and carry out the electrical services you request.
• To arrange and complete work: we use your name, contact details and address to schedule visits and complete jobs safely and in line with current regulations.
• To communicate with you: about your enquiry, booking, or completed work.
• To keep accurate business records: including records of work carried out and any relevant compliance information.

How your information is stored and shared

Your information is stored securely and is only accessed by Paul at PVL Electrics for the purposes described above. We do not sell or rent your personal information to anyone.

When you submit the contact form on this website, the details you enter are sent securely to our customer relationship management (CRM) provider, which we use to manage enquiries and communications. This provider processes your information on our behalf as a data processor and only in line with our instructions.

We may share your information where we are legally required to do so, for example to comply with a lawful request from an authority or to protect our legal rights.

Website hosting and analytics

This website is hosted by a third-party hosting provider. When you visit the site, basic technical information such as your device type and browser may be processed in order to display the site correctly. We do not use advertising trackers on this website.

For more information on cookies and similar technologies, please see our Cookie Policy.

International data transfers

PVL Electrics is a UK-based business and we primarily store and process personal information within the United Kingdom. Where any of our service providers process information outside the UK, we rely on safeguards such as the UK International Data Transfer Agreement or the UK International Data Transfer Addendum to ensure your information remains protected.

How long we keep your information

We only keep your personal information for as long as we need it for the purposes described in this notice, or for as long as we are required to by law. Enquiry and customer records are generally retained for the duration of our relationship with you and for a reasonable period afterwards to allow us to respond to any follow-up questions and maintain accurate business records.

If you would like us to delete your information earlier, please contact us using the details above and we will review your request.

Your data protection rights

Under UK data protection law, you have a number of rights in relation to your personal information, including:

• The right to be informed about how we use your data
• The right of access to a copy of your personal information
• The right to have inaccurate personal information corrected
• The right to ask us to delete your personal information in certain circumstances
• The right to restrict or object to the way we process your information
• The right to data portability, where applicable
• Rights in relation to automated decision-making and profiling

You can exercise these rights free of charge by contacting us using the details above.

How to raise a concern

If you are not happy with how we have handled your personal information, please contact us first so we can try to resolve the matter. You also have the right to make a complaint to the UK's independent data protection authority, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.